Shipping policy

Shipping Policy

Last updated: 14 July 2026

Taste Relax Space currently delivers within Australia. We do not currently offer delivery to New Zealand or other international destinations through this online store.

Order processing and dispatch

Orders are dispatched from our warehouse in Mount Kuring-Gai, New South Wales. Once your order has been dispatched, we will send a confirmation using the contact details provided with your order. Tracking information will be supplied where it is available from the carrier.

Orders are processed on business days, excluding New South Wales public holidays. If an item is unavailable, requires additional handling, or is affected by an unexpected delay, we will contact you as soon as reasonably possible.

Delivery charges

Delivery charges are calculated according to the products in your order, their size and weight, the delivery postcode, and the available delivery service. The applicable charge is displayed at checkout before payment.

Large, heavy or oversized products may attract a bulky-item delivery charge. Regional, remote or limited-access destinations may also attract an additional surcharge or require a separate delivery quotation. If the checkout charge does not correctly cover delivery to your address, we will contact you before dispatch to explain the available options and any additional cost. You may cancel the affected order for a full refund if you do not accept an additional delivery charge requested before dispatch.

Estimated delivery times

The estimated transit time for our current large-item delivery service is generally 5-8 business days after dispatch. Any estimate shown at checkout or provided by us is a guide rather than a guaranteed delivery date.

Delivery can be affected by the destination, carrier capacity, weather, public holidays, road conditions and other events outside our reasonable control. We will provide available updates if we become aware of a significant delay.

Large and heavy items

Products such as smart toilets may require a specialist freight service and may arrive separately from smaller items in the same order. Delivery methods and access requirements can vary by carrier and destination.

Before ordering, please ensure that the delivery address is suitable for receiving a large and heavy product. Contact us before purchase if the address has restricted vehicle access, stairs, narrow access, a construction-site restriction, or another condition that could affect delivery.

Unless we confirm otherwise in writing, delivery does not include installation, plumbing or electrical work, removal of an existing product, unpacking, or disposal of packaging.

Delivery address and unsuccessful delivery

Customers are responsible for providing a complete and accurate delivery address, postcode, contact name and telephone number. Please contact us promptly if any information needs to be corrected. We cannot guarantee that an address can be changed after dispatch.

Additional carrier charges resulting from an incorrect address, refused delivery, missed delivery, redirection or re-delivery may be payable by the customer where the issue is not caused by us or the carrier.

Checking your delivery

Please inspect the external packaging and product as soon as reasonably possible after delivery. If your order appears damaged, incorrect or incomplete, take clear photographs of the product, packaging and shipping label and contact support@tasterelaxspace.com.au with your order number.

Prompt reporting helps us investigate freight damage with the carrier. It does not limit any rights you may have under the Australian Consumer Law.

Split shipments

We may send products from the same order in separate shipments where this is practical or required by the carrier. If this occurs, you may receive more than one dispatch notification or tracking number.

Delayed, lost or missing deliveries

If tracking has not updated for an extended period or your order has not arrived within a reasonable time after the estimated delivery window, contact support@tasterelaxspace.com.au. We will investigate with the carrier and provide the available next steps.

Contact

Taste Relax Space
Operated by SOURCEMOST AUSTRALIA PTY LTD
ABN 70 619 336 248
Email: support@tasterelaxspace.com.au
Warehouse: Warehouse 17, Gate 3, 7-15 Gundah Road, Mount Kuring-Gai NSW 2080, Australia