Refund policy
Return and Refund Policy
Last updated: 14 July 2026
We want you to feel confident when shopping with Taste Relax Space. This policy explains how change-of-mind returns, damaged or incorrect deliveries, and faulty products are handled.
This policy does not exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.
Change-of-mind returns
We accept change-of-mind return requests made within 30 days of delivery, provided that the product:
- has not been used, installed, connected to plumbing or electricity, or otherwise put into service;
- is clean, undamaged and in resalable condition;
- is returned in its complete original packaging; and
- includes all accessories, parts, manuals and other items originally supplied.
For hygiene, safety and product-integrity reasons, installed, used or connected bathroom products, including smart toilets and bidet products, cannot be accepted as change-of-mind returns.
To request a return, email support@tasterelaxspace.com.au with your order number, the product you wish to return, the reason for the return, and clear photographs showing the product and its packaging. Please wait for return authorisation and instructions before sending or delivering any product to us.
Customers are responsible for arranging and paying the return freight for an approved change-of-mind return. Original delivery charges, including regional or bulky-item surcharges, are not refundable. We do not charge a separate restocking fee for an approved return that meets all conditions in this policy.
Because many of our products are large, heavy or fragile, they must be packed securely for transport. You are responsible for the product until it is received by us. We recommend using a trackable and insured freight service. We are not responsible for loss or damage occurring during customer-arranged return transport.
Inspection and refunds
All returned products are inspected after they arrive. If the return is approved following inspection, the eligible refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time before the refund appears in your account.
If a product does not meet the change-of-mind conditions above, we will contact you to discuss the available options. Any cost of returning an ineligible product to you will be your responsibility.
Damaged, incorrect or incomplete deliveries
Please inspect your order as soon as reasonably possible after delivery. If an item arrives damaged, incorrect or incomplete, contact support@tasterelaxspace.com.au and provide your order number, a description of the issue, and clear photographs of the product, packaging and shipping label.
Reporting visible freight damage promptly helps us investigate the delivery with the carrier, but it does not limit any rights you may have under the Australian Consumer Law.
Faulty products and Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the nature of the problem.
For a major problem, you may be entitled to choose a refund or replacement. For a minor problem, we may choose to repair the product within a reasonable time. If it cannot be repaired within a reasonable time, other remedies may apply.
We may need to inspect, test or obtain further information about the product before confirming the appropriate remedy. For large or heavy products, please contact us before arranging transport so that we can provide instructions or organise an appropriate assessment or collection where required.
Where a product is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse or arrange reasonable return transport costs as applicable. This is separate from our change-of-mind return policy.
Consumer guarantees may continue to apply after any express or manufacturer warranty period has ended. Our 12-month warranty is in addition to, and does not replace, your rights under the Australian Consumer Law.
Installation and product care
Products requiring plumbing or electrical work must be installed by suitably qualified professionals and in accordance with applicable Australian requirements and the supplied instructions. Damage caused by incorrect installation, misuse, neglect, unauthorised modification, unsuitable site conditions or failure to follow product instructions may not be considered a product fault. This does not affect rights that cannot lawfully be excluded.
Order cancellations
If you wish to cancel an order, contact us as soon as possible at support@tasterelaxspace.com.au. If the order has not been dispatched, we will try to cancel it and issue a refund to the original payment method.
If the order has already been dispatched, it will generally need to be handled as a change-of-mind return. Delivery, redirection, return freight and bulky-item charges already incurred may not be refundable.
Exchanges
Please contact us before requesting an exchange. Exchanges are subject to product availability. For change-of-mind exchanges, the customer is responsible for return freight and any delivery charge for the replacement product.
Return contact and address
Taste Relax Space
Operated by Sourcemost Australia Pty Ltd
ABN 70 619 336 248
Email: support@tasterelaxspace.com.au
Return address: Warehouse 17, Gate 3, 7-15 Gundah Road, Mount Kuring-Gai NSW 2080, Australia
Please obtain return authorisation before sending or delivering a product to this address.